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Sound is looking for…
A Contact Center Representative for our Pacific Avenue or Lynnwood location. If you have previous experience in banking and/or contact center experience and excels in customer service this is the position for you. In this role, you will be assisting members via phone and email with various transactions, account maintenance, history inquires, troubleshooting and providing guidance as to how our products and benefits can benefit our members.
At Sound you will experience…
As a Contact Center Representative you will…
You will take member calls and assist in so many credit union facets at our contact center. The contact center has a high call volume providing the opportunity for you to learn a little bit about everything. You will also have access to a variety of systems and technology. You will have a diverse and inclusive team that creates a fun work environment by having friendly competitions with each other! You will also be eligible for a wide range of incentives tied to certain products and services.
Our ideal candidate will bring to the team…
In addition:
As a team member of Sound, you will receive…
Your compensation:
At Sound Credit Union we believe in paying our employees a fair and living wage. Individual offers are made dependent upon a candidate’s prior experience and education level as it pertains to their role. This strategy promotes a talented and empowering work environment that we hope you will be a part of! Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates, which allows us to offer merit-based salary increases.
Minimum: $21.00
Midpoint: $23.50
Maximum: $26.00
Your hours:
A hybrid schedule Monday – Friday from 8:00am – 6:00pm and Saturdays 9:00am – 1:00pm.
In your role you may have the ability to combine in-person and remote work once fully trained and after the completion 90-days of employment.
This position can be based out of our Tacoma Contact Center or Lynnwood Corporate office.
About Sound Credit Union…
Sound Credit Union (Sound) was founded in 1940 and is one of Washington State’s largest credit unions. We have 27 full-service branches located throughout the Puget Sound region. At Sound, we pride ourselves on making connections with our members, employees, and community. We’d love to share more about why Sound is somewhere you want to be, apply now, and visit our website at: www.soundcu.com.
The future is in our hands…
Sound Credit Union is proud to be an Equal Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status.
People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply.
Other
Banking
$36k-47k (estimate)
11/16/2022
05/27/2024
soundcu.com
BONNEY LAKE, WA
200 - 500
1940
$50M - $200M
Banking
Sound provides authentic and trusted financial support and services with full-service branches around the Puget Sound. A Northwest original since 1940, were one of Washington States largest credit unions, driven by the purpose of standing with members, employees and the community through all waves of life. If you're passionate about helping people with real-life needs, youve come to the right place. Sound Credit Union offers competitive wages, generous benefits, and a great workplace environment. We look for team members who interact with people in a caring manner, have a can-do approach, look ...
for ways to say yes, and who would never say thats not my job. If you believe customer service is not a department, but rather an attitude, we invite you to apply.
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The job skills required for Contact Center Representative include Customer Service, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Representative positions, which can be used as a reference in future career path planning. As a Contact Center Representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Representative. You can explore the career advancement for a Contact Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Representative job description and responsibilities
Launch outbound calls as appropriate
03/15/2022: Tacoma, WA
Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.
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From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.
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Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
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Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
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Require specialized training to meet the unique demands of the job.
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Minimum of one year of customer service experience, call center experience preferred.
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High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
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Requires several soft skills.
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Step 3: View the best colleges and universities for Contact Center Representative.